(A+) Rating by the (BBB) Better Business Bureau.
Lucien's International Inc.
NO REFUNDS : There is no refund if you cancel your reservation, you will receive a one time credit towards a future rental depending on availability on your new rental reservation that never expires. To receive a credit for your rental that you cancelled you must call us to cancel 24 hours before the rental day or you will lose your credit for a future rental. When you use your future rental credit and you reserve it in a holiday, high demand period or change of original destination, or additional days and time or your new rental dates are a higher rental price you will be required to pay the difference in rates for your new reservation. Also when you use your future rental for a different destination and times and dates there is no credits if the pricing is less than the original reservation. In the event for your original reservation that Lucien's does not have a van available for your reservation you will receive a full refund back to the card used for the reservation or by check if paid by cash without liability to you or any third party. All rental reservations require payment in full which is the estimated full rental payment, taxes and extras to be paid in full at time of reservation. If you return your rental vehicle early there is no refund or credit for the unused time or days. Our rentals are not allowed out of the United States. All rentals must be returned to the rental location in Syracuse, New York. Tolls that we receive from your rental will be charged to your card plus a administrative fee of $25.00 per toll bill. All rental quotes are valid at the time of the quote and you must make a reservation to get the price at the time of the quote. Mileage for your trip is included (for your destination pre planned for your reservation) with the rental for our 12 & 15 seat passenger vans unless otherwise is stated on your rental agreement with a max miles allowed, over miles are $2.00 per mile. Our Mercedes are $3.00 per mile over 100 miles per day. Rentals are based on a 24 hour day (Insurance is based on a calendar day). All rates quoted are for 25 years old and over. All renters must be 18 years old and have a valid drivers license. All additional drivers must be 21 years old and have a valid drivers license. There is a $3.00 charge per day per additional driver, spouse is no additional charge. Fuel charges are $8.99 per gallon. Late return is $200.00 per hour over return time, there is no grace period. We offer if available on the vehicle electronic door unlock service if you lock your keys in the vehicle for a fee of $29.99 plus taxes per time. Age rental surcharge is $199.99 per day for ages 18-20, $149.99 per day for ages 21-24. Under 25 can only rent our compact, intermediate, standard vehicle class. All renters and additional drivers must be 25 and over to rent and drive a 12 or 15 seat passenger van. Also all renters and additional drivers must be 25 and over to rent and drive our Mercedes. CDW (collision damage waver) is $9.00-$12.00 per day depending on the vehicle and availability. We offer the use of a trailer hitch receiver on select 12 and 15 seat passenger vans is available for towing a small trailer no larger than a 4 feet wide by 8 feet long with a light cargo weight or a hitch mount cargo carrier for $ 199.99 for the first day and $99.99 per additional days additional charge. GPS charge is $ 29.99 per day. All car seats are $29.99 per day per seat. Passenger seating specifications includes the driver seat. NEW YORK STATE LAW REQUIRES ALL CHILDREN UNDER THE AGE OF EIGHT TO BE RESTRAINED IN A FEDERALLY APPROVED CHILD RESTRAINT SYSTEM. New York State law prohibits the following practices by rental companies based upon race, color, ethnic origin, religion, disability, sex,marital status, or age: (1) refusal to rent (2) the imposition of any additional charge (except in certain instances where the renter is under the age of 25). In addition, it is unlawful for a rental vehicle company to refuse to rent a vehicle to any person solely on the requirement of ownership of a credit card. There is NO SMOKING of any kind in any of our rentals. See our rental contract for our additional terms and conditions. All rentals must be returned in the same clean condition inside and out. We accept credit cards, debit card and prepaid cards or cash (U.S. currency). All payment forms must be in U.S. currency. Additional deposit may be required, contact us for more information. We are not responsible for any lost, stolen, or misplaced items. We offer depending on availability and notice free parking at your risk for your car and if your parking a vehicle that you do not own you will accept responsibility for the vehicle you park here while you rent from us which you will be responsible for any type of loss or damage to your vehicle or any vehicle and hold us and the property owner harmless of all liability as by parking here you agree to all terms of this notice. Any and all information subject to change at any time without notice and will apply to our site even if updates or corrections have not been made. Information deemed reliable, but not guaranteed. We reserve the right, in our sole discreation , to modify, suspend or discontinue any part of the Site at any time, without notice or liability to you or any third party including to impose limits on certain features and services. Terms on this website also apply to the rental agreement. The renter and all additional drivers agree to our website notice here and becomes part of the rental agreement without notice. (12 & 15 seat passenger vans), renters of these vehicles must be 25 years of age or older including additional drivers. The van will not leave the U.S.A. MAIN LAND. The van does not meet Federal Bus Safety Standards and will not be used to transport children in the (12th) grade or younger, other than family members , for school related functions. All renters and additional drivers must have verifiable collision, comprehensive and liability insurance. For more information call 315-466-1651.